Your Privacy at Dudespin

This policy explains what personal data we collect when you play at Dudespin Casino, why we collect it, how long we keep it, and the choices you have. It applies to our website, our games and every service we operate under licence 8048/JAZ2021-054.

Data We Collect From You

We collect only the data we need to run your account, meet our regulatory duties and keep the site safe. When you register, we ask for your full name, date of birth, email address, phone number and residential address.

• Identity data: name, date of birth, nationality, residential address.
• Verification documents: government ID, proof of address no older than 3 months, payment method verification.
• Transaction data: deposits, withdrawals, bets, wins and bonuses, in AUD or your chosen currency.
• Technical data: IP address, device type, operating system, browser and approximate location.
• Gameplay behaviour: games played, session times, bet sizes and bonus usage.
• Marketing preferences: which channel you opted into and when you consented.

How We Use Your Data

Every use of your data maps to a specific purpose. We create and manage your account, verify your identity under our KYC rules before your first withdrawal, process deposits and withdrawals, and detect fraud or bonus abuse.

• Account creation, login and account administration.
• Identity verification (KYC) and anti-money-laundering checks, with review of up to 48 hours.
• Payment processing through your chosen deposit and withdrawal methods.
• Fraud prevention, chargeback analysis and multi-account detection.
• Responsible-gambling monitoring, including deposit and loss limits and session reminders.
• Marketing, only where you have consented, and analytics to improve site performance.
• Compliance with our legal and licensing obligations to Curaçao eGaming.

Our Legal Bases

Contract. We process your data to set up and run your player account and to pay out winnings. Without this data we cannot offer you the service.

Legal obligation

Anti-money-laundering and KYC laws oblige us to verify your identity and keep transaction records. We cannot skip these checks even if you ask us to.

Legitimate interest

We rely on legitimate interest for fraud prevention, security monitoring and aggregated analytics. This interest never overrides your rights, and we weigh it against the impact on you.

Consent

Marketing emails, SMS and personalised offers run on your consent. You gave it at signup or later, and you can withdraw it at any time through your account settings or the unsubscribe link.

How Long We Keep It

We hold each category of data only as long as the purpose requires. Gambling regulations bind us to keep transaction and KYC records for at least 5 years after your account closes; we cannot delete these on request.

Who We Share It With

We never sell your personal data. We share it only with parties who deliver a service you use or who have a lawful claim to it, and each one operates under a data processing agreement.

• Payment processors handling your deposits and withdrawals, including card schemes, e-wallets and crypto gateways.
• KYC and AML verification providers that check your documents.
• Game and platform providers that run the 6,000+ titles on our site.
• Analytics and hosting services that keep the site fast and secure.
• Regulators and law enforcement, where a lawful request applies.
• Professional advisers such as auditors and lawyers, bound by confidentiality.

Your Rights Over Your Data

You control your data, and we answer every request within 30 days. Send requests to [email protected] from your registered email address so we can verify you.

• Access: get a copy of the data we hold about you.
• Rectification: correct anything inaccurate or incomplete.
• Erasure: ask us to delete data we hold beyond any legal retention duty.
• Portability: receive your data in a machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdrawal of consent: stop marketing at any time, one click or one email.
• Complaint: raise a complaint with a data protection authority.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and measure site traffic. Session cookies expire when you close your browser; analytics cookies last up to 12 months. You can manage your choices through the cookie banner on any page, and our full Cookies Policy lists every cookie with its purpose and lifespan.

How We Protect Your Data

All traffic between your device and our servers runs over TLS encryption. Stored verification documents sit in an encrypted vault separate from our game databases, and only staff who need access for KYC or support can reach it.

• AES-256 encryption for stored documents and TLS 1.2 or higher in transit.
• Role-based access controls with mandatory two-factor authentication for staff.
• Continuous monitoring for suspicious logins and unusual account activity.
• Regular penetration testing by external security firms.
• Breach notification: if a breach risks your rights, we tell you and the relevant authority without undue delay.

Frequently Asked Questions

Can I play at Dudespin Casino without giving you my ID?

You can register and deposit, but we must verify your identity before your first withdrawal. This is a legal requirement under our Curaçao eGaming licence, and the review takes up to 48 hours.

How do I stop marketing emails?

Use the unsubscribe link in any email, or switch off marketing in your account settings. We stop sending within 24 hours and keep a record of your withdrawal for 3 years to prove consent ended.

Why can't you delete my betting history?

Gambling regulations require us to keep transaction and KYC records for at least 5 years after your account closes. Everything else that law does not protect is erased within 30 days of your request.

Do you share my data with advertisers?

No. We never sell your data. We share it only with payment processors, verification providers, regulators when legally required, and services that run the site.